Shipping policy
We currently offer shipping within the United States. All orders are shipped using our standard shipping service.
1. Shipping Rates
- Orders under $50: $6.99 shipping fee
- Orders of $50 or more: Free Standard Shipping
The applicable shipping fee will be displayed at checkout before you complete your purchase.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During holidays, promotional events, or periods of high order volume, processing may take longer than usual.
3. Delivery Time
Standard shipping generally takes 5–10 business days after the order has been processed.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, transportation disruptions, or other circumstances beyond our reasonable control.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Please allow some time for tracking information to become active after shipment.
5. Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipment.
We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
6. Delivery Issues
If your tracking information indicates that your order has been delivered but you cannot locate the package, please first check with household members, neighbors, or the carrier.
If you are still unable to locate your package, please contact us and we will assist you in investigating the issue.
7. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us as soon as reasonably possible with your order number and relevant details.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
8. Delays Beyond Our Control
We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, strikes, government actions, or other unforeseen events.
9. Contact Us
If you have questions about shipping or your order, please contact us through the contact information provided on the Ellairy website.
Email: service@ellairy.com
Company: YINGZHIDA LIMITED
Address: WORKSHOP 251 ON 3RD FLOOR, JOIN-IN HANG SING CENTRE, NOS. 2-16 KWAI FUNG CRESCENT, KWAI CHUNG, HONG KONG