Return and Refund Policy

We want you to be satisfied with your Ellairy purchase. If you are not completely satisfied with your order, you may request a return in accordance with this Policy.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be free from stains, odors, damage, or signs of wear
Include the original packaging, tags, and accessories where applicable
Be returned within the applicable return period

Items that do not meet these requirements may be refused or may be subject to a partial refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

Items marked as final sale or non-returnable
Personalized or customized products
Products that have been used, damaged, washed, or altered after delivery
Gift cards or similar non-refundable items

3. How to Request a Return

Please contact us before sending any item back.

Your return request should include your order number and a brief explanation of the reason for the return. If your request is approved, we will provide you with return instructions.

Please do not send products to an address other than the return address provided by our customer service team.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow reasonable processing time for your payment provider or financial institution to complete the refund.

For partial returns, only the eligible returned items will be refunded.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, clear photographs of the product and its packaging.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

6. Exchanges

We generally do not offer direct exchanges.

If you would like a different product, size, color, or style, you may return the original item in accordance with this Policy and place a new order.

7. Refund Exceptions

We reserve the right to refuse a return or reduce the refund amount if the returned product has been used, damaged, altered, or otherwise does not meet the requirements of this Policy.

Nothing in this Policy limits any mandatory rights or remedies available to consumers under applicable law.